Publications 

Jo, J., Zhang, H., Cai, J, Goyal, N. (2025). AI Trust Reshaping Administrative Burdens: Understanding Trust-Burden Dynamics in LLM-Assisted Benefits Systems. In Proceedings of the 2025 ACM Conference on Fairness, Accountability, and Transparency

Jo, J., Xie, J., & Carroll, J. M. (2025). Psychological Barriers and Facilitators in the Sharing Economy: Exploring Recognition, Visibility, Social Costs, Community Belonging, and Efficacies. Proceedings of the ACM on Human-Computer Interaction, CSCW.

Jo, J., Xie, J., & Carroll, J. M. (2024, May). Understanding and Balancing Trade-offs of Visibility in Support Requests. In Extended Abstracts of the CHI Conference on Human Factors in Computing Systems (pp. 1-8). [Link] [PDF]

Jo, J., Xie, J., Aiyer, P., Knearem, T., & Carroll, J. M. (2024). Infrastructuring Community Fridges for Food Commoning. Proceedings of the ACM on Human-Computer Interaction, 8(CSCW1), 1-27. [Link] [PDF]

Knearem, T., Jo, J., Alliyu, O., & Carroll, J. M. (2024). Solidarity not charity! empowering local communities for disaster relief during covid-19 through grassroots support. Computer Supported Cooperative Work (CSCW), 1-46. [Link]

Jo, J., Xie, J., & Carroll, J. M. (2023, September). Food with Dignity: Public Values in the Supplemental Nutrition Assistance Program Mobile Applications. Proceedings of the 2023 ACM Conference on Information Technology for Social Good (pp. 246-256). [Link] [PDF]

Jo, J., Knearem, T., & Carroll, J. M. (2023). Coproducing Support Together: Sustainable and Reciprocal Civic Disaster Relief during COVID-19. Proceedings of the ACM on Human-Computer Interaction, 7 (CSCW1), 1-25. [Link] [PDF]

Jo, J., Knearem, T., Tsai, C. H., & Carroll, J. M. (2022, February). Using Local Community to Ease Long Haul Uncertainty During the COVID-19 Pandemic. In Information for a Better World: Shaping the Global Future: 17th International Conference, iConference 2022, Virtual Event, February 28–March 4, 2022, Proceedings, Part II (pp. 211-227). Cham: Springer International Publishing. [Link] [PDF]

Knearem, T., Jo, J., Tsai, C. H., & Carroll, J. M. (2022). Making community beliefs and capacities visible through care-mongering during covid-19. Proceedings of the ACM on Human-Computer Interaction, 6(GROUP), 1-19. [Link] [PDF]

Knearem, T., Jo, J., & Carroll, J. M. (2021, October). Local community support for tangible food aid during covid-19. In Companion publication of the 2021 conference on computer supported cooperative work and social computing (pp. 104-107). [Link] [PDF]

Jo, J., Knearem, T., Tsai, C. H., & Carroll, J. M. (2021, June). Covid-19 kindness: Patterns of neighborly cooperation during a global pandemic. In C&T'21: Proceedings of the 10th International Conference on Communities & Technologies-Wicked Problems in the Age of Tech (pp. 1-14). [Link] [PDF] 🏆 Best Paper Award

Knearem, T., Jo, J., Wang, X., & Carroll, J. M. (2021, June). Seek and reflect: A mobile scavenger hunt to develop community engagement. In C&T'21: Proceedings of the 10th International Conference on Communities & Technologies-Wicked Problems in the Age of Tech (pp. 212-223). [Link] [PDF]

Knearem, T., Jo, J., Tsai, C. H., & Carroll, J. M. (2021, June). Making space for support: an exploratory analysis of pandemic-response mutual aid platforms. In C&T'21: Proceedings of the 10th International Conference on Communities & Technologies-Wicked Problems in the Age of Tech (pp. 38-43). [Link] [PDF]

Lee, K., Jo, J., Kim, J., & Kang, Y. (2019). Can chatbots help reduce the workload of administrative officers?-Implementing and deploying FAQ chatbot service in a university. In HCI International 2019-Posters: 21st International Conference, HCII 2019, Orlando, FL, USA, July 26–31, 2019, Proceedings, Part I 21 (pp. 348-354). Springer International Publishing.